We supply, lease and support office printers and copiers for businesses across Dorset, Hampshire and throughout the UK. From managed print services and service agreements to repairs, software and workflow audits, we help organisations reduce costs, improve efficiency and stay productive.
All printers, copiers and MFDs are proposed based on Best Practice Recommendations.
Following a careful assessment of the customer’s unique requirements, machines are carefully selected to provide a combination of high reliability and low running costs.
Chosen from the best manufacturers, machines can be leased over typically three or five years, they can be purchased outright, or they can be provided on rolling, short-term agreements.
Each proposal is bespoke and designed around your individual needs. We supply both new and remanufactured hardware.
Every machine we supply can be provided with an SLA.
The SLA covers all aspects of the machine from installation and on-site training, toners, replacement parts, ongoing service, maintenance and telephone/remote support. We can even provide a range of paper, card and other media if required.
Our SLA benefits from a 90-day rolling agreement with no long-term commitment. We do not tie customers in. We rely on good service and quality support to keep clients with us, not long-term maintenance contracts.
Customers have a single point of contact. Most calls are answered within four rings, and you speak directly to a human being. Approximately 91% of service calls are attended within four hours and roughly 89% of faults are fixed on the first visit.
We also repair and service machines not covered by an SLA. Businesses can call us and speak with an engineer to discuss the issue free of charge and, if we believe the fault can be fixed and that it is cost effective to do so, we can arrange for the engineer to visit.
The cost to have an engineer visit is £75 + VAT which covers the first hour on site. Additional time is charged in 15-minute blocks and parts are extra if required. Approximately 95% of faults are diagnosed within the first hour.
We offer a range of software to help businesses reduce the cost of their printing by giving them greater control over what can be printed, by whom and on which devices.
Print management software can generate reports by user, department, device or environmental impact. It allows businesses to track and control usage and behaviour, securely print documents and eliminate wastepaper.
Return on investment (ROI) on these packages is quick. Simply monitoring printing will normally yield a 10%–20% saving over an unmanaged print environment.
Our print and workflow audit is a free, no obligation service designed to examine an organisation’s current printing, copying and distribution levels to identify inefficiencies and strengthen workflow.
The audit offers a complete breakdown of expenditure on consumables and running costs, providing a clear per-copy cost for colour and mono across all devices.
It provides an in-depth view of a business’s document production and offers Best Practice Recommendations. An audit will identify key areas in the workflow where changes could be implemented to improve productivity and reduce costs.
The service is non-intrusive and in no way disrupts the important day-to-day running of the business. In most scenarios we can conduct this analysis on-site within one hour
Connect works with a wide range of businesses, schools and organisations across Bournemouth, Dorset, Hampshire and locations across the UK that use print and copy machines. We have forty years of industry experience and began Connect in 1999.
Every one of our customers’ needs are different, and our bespoke service offers the best options for their individual situation.
If you need managed print services, reliable and efficient office printers, copiers or multi-function machines along with top quality help, support and engineer call-out, Connect is here to help.
Make an Enquiry Call 01202 398111
